Salesforce Cloud

Service Cloud

Get a faster, smarter, more flexible customer service solution now.  Service Cloud can transform your company’s customer service by solving problems faster on any channel. Radically increase agent productivity, give customers valuable always-on self-service options, and dramatically improve customer satisfaction.

Benefits of Service cloud:
  1. Increase agent productivity.
  2. Resolve cases faster.
  3. Customize and automate any customer service.
  4. Automatic matching of cases to the agent with the best skill set to solve them.
  5. Integrate with the most popular CTI systems.
  6. Monitor and respond faster to customer posts on social media channels.
  7. Automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.
  8. Arming agents with critical data about past communications right at their fingertips.
  9. Track customers’ assets, orders, support history, and more..