Salesforce Cloud

Community Cloud

Salesforce CRM Community Cloud extends the Salesforce1 platform architecture and the Chatter Social Network, enabling branded social networks across employees, customers and business partners.

Simpletons provides a comprehensive set of services that enable companies design, deploy, enhance, grow and support their online social communities connecting customers, channel partners with their internal employees.

Megabytes - Salesforce Cloud

Our Salesforce CRM Community Cloud services include

Community Design Workshop
  1. Identify brand objectives, outline partner experience model, and map internal organization structure and business processes.
  2. Identify systems of record (CRM / ERP/ PRM) that need to be connected to systems of engagement (community); document information architecture.
  3. Content strategy: authoring, publication, moderation, knowledge management.
  4. Design security model, Single Sign-On (SSO)Implementation, Deployment and Transition Services.
  5. For existing Salesforce Customer and Partner Portal users, migration roadmap to Communities via defined transition process.
  6. Implementation services including basic configuration, customization involving content strategy, integration with external social media and internal systems of record, security model, and dashboards for reporting.
  7. Migration and configuration of existing content for knowledge managementPlanning for sustenance, enhancement and actionable metricsImplement community success metrics.
  8. Analyze community participation and engagement levels via actionable metrics.
  9. Integrate external social media management within community dashboards.

Salesforce Community Cloud Implementation is a platform that enables organizations to create branded online communities for customers, partners, and employees. These communities provide a space for users to connect, collaborate, and access information, helping to improve engagement and streamline interactions.

Key Features of Salesforce Community Cloud:

  1. Branded Communities:
    • Create customized, branded online communities that align with your organization’s look and feel.
    • Provide a seamless experience by integrating the community with your existing Salesforce CRM.
  2. Customer Communities:
    • Salesforce Community Cloud Implementation Enable customers to find answers to their questions, connect with peers, and access support.
    • Allow customers to engage in discussions, share feedback, and submit support cases.
    • Use knowledge articles and FAQs to empower customers to resolve issues on their own.